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Privacy Policy for iPayConnect

Introduction

iPayConnect ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our mobile application.

1. Information We Collect

1.1 Personal Information

When you use iPayConnect, we collect the following personal information:

• Account Information: Name, email address, phone number
• Identity Verification: Government-issued ID, selfie photos (for KYC compliance)
• Financial Information: Bank account details, transaction history
• Device Information: Device type, operating system, unique device identifiers
• Location Data: IP address, approximate location (if permitted)

1.2 Usage Data

• App usage statistics
• Transaction logs
• Error reports and crash data
• Session duration and frequency

1.3 Camera and Photo Access

• Profile photos
• Identity verification documents
• We do not access your camera or photos without your explicit permission

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Create and manage your account
• Process financial transactions
• Facilitate society/group savings and loans
• Provide customer support

2.2 Security and Fraud Prevention

• Verify your identity (KYC/AML compliance)
• Detect and prevent fraudulent activities
• Monitor suspicious transactions
• Protect against unauthorized access

2.3 Communication

• Send transaction confirmations
• Provide important service updates
• Respond to your inquiries
• Send promotional offers (with your consent)

2.4 Improvement and Analytics

• Analyze app usage patterns
• Improve user experience
• Develop new features
• Fix bugs and errors

3. Legal Basis for Processing (GDPR/NDPR)

We process your personal data based on:

• Consent: You have given clear consent for specific processing activities
• Contract: Processing is necessary to fulfill our services
• Legal Obligation: Compliance with financial regulations and KYC requirements
• Legitimate Interest: Fraud prevention and service improvement

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your data with:

• Payment processors and financial institutions
• Cloud storage providers (for secure data storage)
• Identity verification services
• Analytics providers (anonymized data only)

4.2 Legal Requirements

We may disclose your information when required to:

• Comply with Nigerian laws and regulations
• Respond to legal requests from law enforcement
• Protect our rights and prevent fraud
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Strict access controls and authentication
• Regular Audits: Security audits and vulnerability assessments
• Secure Storage: Data stored on secure servers with backup systems

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Required to provide our services
• Necessary for legal and regulatory compliance (minimum 5 years for financial records)
• Needed to resolve disputes or enforce agreements

After the retention period, we securely delete or anonymize your data.

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR) and GDPR (if applicable), you have the right to:

Right	Description
Access	Request a copy of your personal data we hold
Correction	Update or correct inaccurate information
Deletion	Request deletion of your data (subject to legal obligations)
Portability	Receive your data in a structured, machine-readable format
Objection	Object to certain processing activities
Withdraw Consent	Withdraw consent for data processing (where consent is the legal basis)
Complaint	Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise these rights, contact us at: complaints@ipayconnect.com.ng

8. Children's Privacy

iPayConnect is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it immediately.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze app usage
• Improve security

You can manage cookie preferences through your device settings.

10. International Data Transfers

Your data is primarily stored and processed in Nigeria. If we transfer data internationally, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Updated "Last Updated" date at the top of this policy

Your continued use of iPayConnect after changes constitutes acceptance of the updated policy.

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